Poor Service

I am Itumeleng Motsieloa I filled for my pension fund payout in January and only after my call to enquire about the payment date In end of February then I was told my name on the ID doesn't correspond with my Bank details ,I went and I sorted out the problem and I sent new documents and ID Number ,for the past week in March I have been calling to find out how far is the process,I Spoke to William he said the documents have been received and he will request for a emergency payment on the 8th of march and I will receive payment on the Friday and nothing was paid .

I called again on the 15th to find out what happened to the payment,and I spoke an agent who just hangup my call after holding on the line for 30min .

I called again on the 18th spoke to William again he promised to call me back with feedback and he did call me and told me he will call me before the end of the day with more information till to date I haven't received any feedback from him or my payment .

It feels like I am applying for a loan that needs to be approved I am frustrated and I am in need of the money .