SM
Sageee M
1 reviews | Active since Oct 2020
14 May 2024, 09:52
Poor Service
I have my preservation fund held with Alex Forbes I requested for urgent assistance with my fund on the 09/05/2024 An email was send to me that a Financial Advisor will contact me To date I have not heard from anyone - I find this unacceptable and I find my self questioning my investment with your fund given the poor service
My reference 05-8RL
Further more your are misleading the clients and customers about your complaints platforms or contacts as none of them actually work on your website
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 May 2024, 10:05Dear Sageee,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 May 2024, 10:05
Official
Dear Sageee,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Customer Insights and Escalations