Poor service

I retired and finished at Standard Bank 31 December 2023. To date I have not received my funds as yet. I have called the call center several times and received different stories with regard to Tax. I was eventually put in contact with Carla who is an administrator and was advised that payment has been processed and will reflect today 15 March. No payment has been received and after several attempts I cannot get hold of Carla. I spoke to Brian in the call center and he promised to give me a call back or that Carla would call me back but that has not happened.

I expected so much more from Alexander Forbes and I am disappointed and disgusted in their services.