poor service

I am writing to express my extreme dissatisfaction with the service regarding my withdrawal claim. This matter has been open since 2025, and despite the significant time that has passed, it remains unresolved. Most recently, I spoke with a consultant who assured me that the matter would be escalated. However, I have received no response or status update since that conversation. I have been patient, but the lack of accountability and follow-up is unacceptable for a financial institution. I require an immediate update on the status of my funds and a concrete timeline for when the payout will be completed.