NS
Nelisiwe Sithole-Ndamsa
1 reviews | Active since Aug 2022
07 Oct 2024, 17:46
POOR SERVICE
I'm not happy at all about the service. I submitted two-pot claim on the 8th of September 2024 even now i never receive My payment, they sent me an email requesting my documents & i sent those documents.
When calling the customer care you wait too long until you get hold of them.🤦
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
10 Oct 2024, 12:45Dear Nelisiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Oct 2024, 12:45
Official
Dear Nelisiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations