Poor Service - Call Centre

Dear Alexander Forbes.

I have logged a call through your call centre to have my benifit accounts linked to my current employer. When I checked this morning it still had not been linked correctly with information missing. Today as per the last time it took me 30 minutes to get a consultant to assist. Today when I followd up, I got hold of a consultant (female). The questions I had she kept asking me to hold the line for her to confirm. Twice she came back to me. The 3rd question I raised that the issue was still not resolved she again advised me to hold on the line while she confirms. While holding on, I could hear the call getting transferred. Ringing for a while and then the call was cut. This was after spending 30 minutes of my airtime again to get one simple issue resolved. The consultant who dealt with the issue did not even have the decency to call me back. I do not have another 30 minutes to go through your call centre again to explain something very simple and at the risk of you just cutting the call again. Terrible service to say the least.