Poor service...

Good day we have been going back and forth with our late father's death benefits to be paid out,all outstanding documents where sent on the 3rd of February 2021. We followed up on the 9th and we where told something ells was outstanding and then we sent it the same day. another follow up was done again and we where promised claim should be be paid within this week between 15 and the 19th of Feb, I have initially explained the importance and urgency for all my younger siblings that they need to register for school but it seems it's not taken into account , after yesterday's 16february 2021 follow up the administration team tells me it will be paid within nextweek again ,the 10days SLA has already passed Tax application takes 24to 48hours what ells in the process is being done ...please advise the money is needed uregntly ...intial complaint was sent to *** on the 9feb and was only responded on the 15 feb. This is unacceptable . Details of the claim as follows:Late S Radebe *** ..i can be contacted on *** /***.