CR
Corne R
1 reviews | Active since Nov 2023
15 Nov 2023, 11:15
Poor service
My last working day at Fidelity ADT was 29 September 2023, I received feedback my withdrawal will take 4-6 weeks, however, I am withdrawing some funds, and transferring the rest, when I call the contact center for feedback, they keep telling me they are awaiting the ROT, my broker has sent it twice already on 30 October 2023 and 6 November 2023 to ***. Is the admin department not updating the feedback? The contact center escalated the matter as well on Monday, but still, no feedback. I am busy getting very upset.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
15 Nov 2023, 11:25Dear Corne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Nov 2023, 11:25
Official
Dear Corne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations