Poor service by Alexander Forbes Financial Services

Alexander Forbes holds the pension funds for the National Bargaining Council for the Electrical Industry of S.A.. We had 7 staff deregister at the end of June 2024 and application for their pensions to be paid out in full to them was made 1 July 2024. I have confirmation that the submission to Alex Forbes was made on 11 July 2024. We were told it would take 3 months, which is fairly long, but we accepted that. To date, 2 of our staff have been paid, the other 5 have still not been paid. We were also meant to be given statements of account for all staff in July. These were only delivered to 8 November after being requested twice. Our staff are feeling very frustrated and disillusioned at the incredibly poor service provided by Alex Forbes who have held onto their money for longer than is necessary. It has also required hours and hours of extra work to continually follow up on this matter.