Poor service by Alexander Forbes

Item: Alexander Forbes Financial Services
Rating: 1
Author: Mathuto C

I have made a claim for the pensions of my brother who is deceased since last 2019 August still nothing they don't even call I keep on calling and they are not giving me straight answer.

Helpful (0)

Replies (1)

Alexander Forbes Financial Services's replyOfficial

04 Jun 2020, 11:43

Dear Mathuto,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards,
Mpho Mohlabi

Alexander Forbes Financial Services's reply04 Jun 2020, 11:43

Official

Dear Mathuto,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards,
Mpho Mohlabi