TM
Thato M
1 reviews | Active since Jun 2016
10 Mar 2023, 07:04
Poor Service
The service one receives from this financial institution is poor to say the lease. They promise to deliver at certain time and not only do the not adhere to the time frame but when you call to find out what the is, you don't get a clear answer and just get promised to be responded to before close of business. Which doesn't happen either.
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Alexander Forbes Financial Services's replyOfficial
10 Mar 2023, 08:45Dear Mr Madonsela At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply10 Mar 2023, 08:45
Official
Dear Mr Madonsela At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations