LM
Liezel M
1 reviews | Active since Oct 2017
10 Sept 2026, 12:49
Poor service
They simply dont respond to calls or emails. You keep getting an automated response for all their departments. No urgency in actioning requests. You call the numbers as per the website then you get told to call another number and you speak to AI operated voice that cannot provide an update. Poor service.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
10 Sept 2026, 17:31Dear Liezel
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply10 Sept 2026, 17:31
Official
Dear Liezel
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
LM
Liezel M's updateReviewer Update
17 Sept 2026, 09:00I get an an email with the standard response of we still busy with your claim. No timeframe provided, I have no freaking idea if they need any documents. i keep getting the same excuse.
LM
Liezel M's update17 Sept 2026, 09:00
Reviewer Update
I get an an email with the standard response of we still busy with your claim. No timeframe provided, I have no freaking idea if they need any documents. i keep getting the same excuse.
LM
Liezel M's updateReviewer Update
17 Sept 2026, 09:19It seems i need add another complaint because they dont respond. They so quick to close complaints with no clear definitive response. All i get is it takes 20days for a claim to be finalised. 20 Days from which date? date submitted or date registered.
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Liezel M's update17 Sept 2026, 09:19
Reviewer Update
It seems i need add another complaint because they dont respond. They so quick to close complaints with no clear definitive response. All i get is it takes 20days for a claim to be finalised. 20 Days from which date? date submitted or date registered.