MM
Mondli M
1 reviews | Active since Jul 2024
03 Jul 2024, 15:40
Poor service and they don't care about us
Hi,this company is not serious with their clients, we are suffering at home now,the so called board have approved the claim but now this company don't want to release the funds now and I really don't know why, you really don't care about us.
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
03 Jul 2024, 16:37Dear Mondli
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Jul 2024, 16:37
Official
Dear Mondli
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MM
Mondli M's updateReviewer Update
03 Jul 2024, 19:15No this is not right, I submitted everything, why aren't you releasing the funds because everything has been submitted to you guys,this is wrong cause we are really struggling right now as a family but you are holding the funds to you guys.
MM
Mondli M's update03 Jul 2024, 19:15
Reviewer Update
No this is not right, I submitted everything, why aren't you releasing the funds because everything has been submitted to you guys,this is wrong cause we are really struggling right now as a family but you are holding the funds to you guys.
MM
Mondli M's updateReviewer Update
04 Jul 2024, 07:56You are really showing now that money and making profit is more important than helping people, the children are suffering right now because of you Alexander forbes.
MM
Mondli M's update04 Jul 2024, 07:56
Reviewer Update
You are really showing now that money and making profit is more important than helping people, the children are suffering right now because of you Alexander forbes.
Alexander Forbes Financial Services's replyOfficial
04 Jul 2024, 08:53Dear Mondli
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that our Escalations team has been in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jul 2024, 08:53
Official
Dear Mondli
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that our Escalations team has been in contact with you.
Kind Regards
Customer Insights and Escalations
MM
Mondli M's updateReviewer Update
04 Jul 2024, 16:22Hi,I've been waiting the whole day with the response but still nothing as you promised us that you will get back to us but it still nothing but the painful thing is that we are really struggling here at home,the kids don't even have enough food to eat as you guys are holding the money and this is very painful.
MM
Mondli M's update04 Jul 2024, 16:22
Reviewer Update
Hi,I've been waiting the whole day with the response but still nothing as you promised us that you will get back to us but it still nothing but the painful thing is that we are really struggling here at home,the kids don't even have enough food to eat as you guys are holding the money and this is very painful.