Poor service and misleading customers

I don’t know how else we need to speak so that the Alexander Forbes gets back to our complaints. I have been sending emails back and forth requesting forms to change my banking details. I have been waiting ever since. All I want are the forms. Why is it so hard to send forms via an email? All you are required to do is the following: - Open your emails. - Click ‘Compose new email’ - Insert the recipients email address. - Upload the forms. - Click ‘Send’

It’s not rocket science people. Come on.