Poor Service and Lack of Communication: Unacceptable Experience with Alexander Forbes

I'm extremely disappointed with the service I've received from Alexander Forbes, particularly from Lynne Kivedo. After changing jobs in October 2024, I've been waiting for four months for the breakdown of my provident fund to be provided to my new fund administrator.

This delay has resulted in no growth on my funds for an unacceptable period. Despite numerous emails and follow-ups, Lynne Kivedo has failed to respond or provide any updates on the status of my request.

As a client, I expect prompt and professional service, especially when it comes to sensitive financial matters. The lack of communication and urgency from Alexander Forbes is appalling.

I urge Alexander Forbes to take immediate action to resolve this matter and provide the necessary documentation to my new fund administrator. I expect a resolution ASAP to avoid further delays and financial losses.