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elliot M
1 reviews | Active since Sept 2013
01 Apr 2021, 10:48
Poor service and financial distress
I m about to loose my assets and accomodation owing to Alexander Forbes delay in payout. I have allowed for due time for their processes. Equally disappointing is the lack of response from them. Written over dozens of emails to them and called where I had to hold on for over 20 minutes. As if we aren't dealing with covid financial stress they are adding to that !
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
01 Apr 2021, 10:58Dear elliot
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
XTQ-765
XTQ-765
Alexander Forbes Financial Services's reply01 Apr 2021, 10:58
Official
Dear elliot
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
XTQ-765
XTQ-765
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elliot M's updateReviewer Update
06 Apr 2021, 14:18Honestly it doesn't matter anymore. I have pleaded with your organization for long enough, even asked my former employer to intervene. It's such heartbreaking, having left the company after being on a paycut which couldn't even sustain me, to this. I left the company in Feb, first week. It's April now.
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elliot M's update06 Apr 2021, 14:18
Reviewer Update
Honestly it doesn't matter anymore. I have pleaded with your organization for long enough, even asked my former employer to intervene. It's such heartbreaking, having left the company after being on a paycut which couldn't even sustain me, to this. I left the company in Feb, first week. It's April now.
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elliot M's updateReviewer Update
13 Apr 2021, 12:43Even if you complain, there is no help. Its such a shame, that a company this big and what we thought was reputable is this unorganized. There is almost new reviews everyday from unsatisfied people. People who left the company way after I left have been paid. I havent been informed of any reason for delays, nor was i called to submit any additional docs
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elliot M's update13 Apr 2021, 12:43
Reviewer Update
Even if you complain, there is no help. Its such a shame, that a company this big and what we thought was reputable is this unorganized. There is almost new reviews everyday from unsatisfied people. People who left the company way after I left have been paid. I havent been informed of any reason for delays, nor was i called to submit any additional docs