GG
Gino G
1 reviews | Active since Nov 2011
22 Dec 2022, 13:44
Poor service and communication
I left my previous employment on the 28th November 2022, you received my claim form on the 5th December 2022, I called into your contact centre and was told that nothing has been actioned yet even though your company received my last contribution, this is not great service at all especially since this company is supposed to be a reputable one. Can this please get sorted out now. After the 30 days I will make a complaint with the adjudicator to have this issue resolved.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
22 Dec 2022, 13:57Dear Gino
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Dec 2022, 13:57
Official
Dear Gino
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
GG
Gino G's updateReviewer Update
29 Dec 2022, 15:377 days since I posted this review and not 1 single person has gotten back to me. This is absolutely terrible service. I checked my claim status online, the last anyone touched it was the 6th December. Absolutely shocking company this
GG
Gino G's update29 Dec 2022, 15:37
Reviewer Update
7 days since I posted this review and not 1 single person has gotten back to me. This is absolutely terrible service. I checked my claim status online, the last anyone touched it was the 6th December. Absolutely shocking company this
Alexander Forbes Financial Services's replyOfficial
29 Dec 2022, 16:11Dear Gino
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Dec 2022, 16:11
Official
Dear Gino
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations