DA
David A
1 reviews | Active since Mar 2016
04 Jul 2023, 12:16
Poor Service
I have been trying to get my tax certificate from them for my provident fund payout received in 2022 but no joy. Sent emails and no one replies. Calls their customer service number, they answer then drop the call. This is unprofessional and very poor service for a company such as Alexander Forbes. Can someone contact me and send my tax certificate asap as tax submissions open this Friday.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
04 Jul 2023, 12:23Dear David
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jul 2023, 12:23
Official
Dear David
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
DA
David A's updateReviewer Update
04 Jul 2023, 13:03Thank you for your prompt response. I have received my documents. Appreciate the assistance.
DA
David A's update04 Jul 2023, 13:03
Reviewer Update
Thank you for your prompt response. I have received my documents. Appreciate the assistance.
Alexander Forbes Financial Services's replyOfficial
06 Jul 2023, 09:49 Dear David
Thank you for the feedback received. We are glad to hear that you have been assisted accordingly.
Kind Regards
Customer Insights and Escalations
Thank you for the feedback received. We are glad to hear that you have been assisted accordingly.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Jul 2023, 09:49
Official
Dear David
Thank you for the feedback received. We are glad to hear that you have been assisted accordingly.
Kind Regards
Customer Insights and Escalations
Thank you for the feedback received. We are glad to hear that you have been assisted accordingly.
Kind Regards
Customer Insights and Escalations