poor service

good day

i sent a request to have my money moved from absa pension fund to standard bank pension fund, the payment was made on monday already to the standard bank pension fund and i even received the proof of payment. The money is still not reflecting on the standard bank side. This after waiting for so long for this process to be finalised. Can someone please allocate these funds so that they can reflect on my standard bank pension fund. I really thought the movement would be easy as it is moving from one alex forbes fund to another but it seems this is futher from the truth. I need this sorted out asap the initial request was in february already, now we almost at the end of march and it is still not sorted i am truly disappointed with the poor service from alex forbes. If i do not follow up then no one gets back to you. My ID is ***