NSc
Nicole Sass cole.nm
1 reviews | Active since Mar 2022
27 Mar 2023, 22:03
Poor service
I have been in contact with this company for over 3 months regarding my claim and each time I call the agents give me all kinds of stories. I am now fed up as I even spoke to the team leader Brian and also his manager but nothing is being done. I don't see why other companies can payout sooner and you dragging it to almost 4 months now.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
28 Mar 2023, 09:10Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Mar 2023, 09:10
Official
Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NSc
Nicole Sass cole.nm's updateReviewer Update
30 Mar 2023, 11:54An agent called me Tuesday saying they going to get back to me by COB Tuesday and today is Thursday and I haven't received anything as yet. This company is full of empty promises.
NSc
Nicole Sass cole.nm's update30 Mar 2023, 11:54
Reviewer Update
An agent called me Tuesday saying they going to get back to me by COB Tuesday and today is Thursday and I haven't received anything as yet. This company is full of empty promises.
Alexander Forbes Financial Services's replyOfficial
31 Mar 2023, 08:26Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Mar 2023, 08:26
Official
Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations