Poor Service

I have not ever in my time ever seen people who are fond of people's pain like this company. Someone please Intervene at once! It has been close to three months I have expected my money from these people post retrenchment. I call them so many times in a day and no one ever has answers. At first my documents were not filled in properly had to resend the same forms I completed with my employer once again. Later on the new forms cannot be opened on their system so It will take another 2 weeks to be in contact with my employer who at that time is now my previous employer. Finally now you think everything is going right for the funds not to reflect after the time the money has been promised. I called again recently only to be asked If I don't pray in an insulting tone used by one of the consultants. My name cannot be verified with the bank and calling in for answers you will be sent to administrators who dont exist or voice prompts that dont end. I have once had to hold for a consultant to do a follow up for a whole 30 minutes with me on the other side, I thought it was depleted airtime only to find that my call had potentially been terminated.

My question to you Forbes, 1. Have you ever had to be retrenched and needed to feed your family? 2. Is this your money that you are so hesitant to payout? 3. Why are you training your consultants to be so mean to us, manipulating and at times proving to be master manipulators who are hiding behind your inbound call centres.

You are ******* to say the least, and I promise on everything that this community of unhappy clients will revolt against you. Please rethink your strategy here, taking people for granted will not end well. I am definitely taking Legal Action here and I hope those you are taking a ride will join in this. Such a distasteful service we are getting from you, you should be ashamed, stop and do right while you are still relevant please.