MS
Mpho S
1 reviews | Active since May 2025
06 May 2025, 15:38
Poor service
I would like to express my dissatisfaction with Alexander Forbes. I have never experienced such Fruad, from their *********** employees to their poor service. It's like they are running a circus. I sent all required document to withdraw my pension fund waited for the 30 day tat only to be told nothing has been processed. All they do is to escalate
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Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
06 May 2025, 15:39Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply06 May 2025, 15:39
Official
Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
MS
Mpho S's updateReviewer Update
06 May 2025, 15:42As I said escalation is all you have to offer. Your agent Lerato promised to call me back today but didn't live up to her promise. I wouldn't't advise
MS
Mpho S's update06 May 2025, 15:42
Reviewer Update
As I said escalation is all you have to offer. Your agent Lerato promised to call me back today but didn't live up to her promise. I wouldn't't advise
Alexander Forbes Financial Services's replyOfficial
07 May 2025, 08:19Dear Mpho
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 May 2025, 08:19
Official
Dear Mpho
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
MS
Mpho S's updateReviewer Update
09 May 2025, 12:41Even today they are still failing to assist. I don't advise to use their services. Amogelang Mongwegelwa failed to deliver his or her promise
MS
Mpho S's update09 May 2025, 12:41
Reviewer Update
Even today they are still failing to assist. I don't advise to use their services. Amogelang Mongwegelwa failed to deliver his or her promise
Alexander Forbes Financial Services's replyOfficial
09 May 2025, 16:00Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply09 May 2025, 16:00
Official
Dear Mpho,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation