Poor Service

Poor customer service i have submitted my provident claim in March but even now no communication from them. I have sent multiple emails to Stacey Solomons with no response whatsoever, every time I have to call in i hold on for more than 30 minutes. to my knowledge the payout should be at least 6-8 weeks but its now 3 months. I wouldn't recommend anyone to use this insurer.Im so disappointed in them because this is the second time im witnessing this from my previous company as well.