NK
Ntokozo K
1 reviews | Active since Dec 2016
07 Oct 2024, 09:33
Poor Service
I submitted a claim on September 8th and it is October 7th without any progress on my claim. Today I got a service consultant who was unable to clearly explain why my claim was delayed. They don't honour their service level agreement, if I send you an email on Wednesday, I expect an answer by Monday but nothing. I am placed on hold for more than an hour at a time to receive absolutely no tangible assistance.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
08 Oct 2024, 15:18Dear Ntokozo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 Oct 2024, 15:18
Official
Dear Ntokozo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations