poor service

i have been following up on my provident fund claim and have been asking several times where the claim is sitting and been getting inconsistent feedback from the call centre and only today I am told that my claim will only be processed once all information on my previous company employees have been amended and there is no turn around time. As to how that affects me I have no idea. They are expecting me to just wait till they finish the amendments with no time line. <div><br></div><div><em>(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)</em></div>