WM
Wayne M
1 reviews | Active since Dec 2023
06 Nov 2024, 08:53
Poor Service
Good day,
I’m disappointed in the service of Alexander Forbes.
If they can’t act on 2pot system claim in timely manner (I’m waiting for almost 2 months), how will they act on serious claim in the future.
Your service is poor.
If I lend the money from you, I understood it, but this is money invested in you - my hard work money. The government thought it good to help us, but now we need to beg from you to pay the money.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
06 Nov 2024, 11:23Dear Wayne
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Nov 2024, 11:23
Official
Dear Wayne
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
WM
Wayne M's updateReviewer Update
06 Nov 2024, 12:23The responses I received from Alexander Forbes is standard. They don't do anything about the problem.
I've logged two complaints and am still waiting on their responses.
I've made phone calls where I was promised 7 days ago that the supervisor or who will me, and I am still waiting
I've logged two complaints and am still waiting on their responses.
I've made phone calls where I was promised 7 days ago that the supervisor or who will me, and I am still waiting
WM
Wayne M's update06 Nov 2024, 12:23
Reviewer Update
The responses I received from Alexander Forbes is standard. They don't do anything about the problem.
I've logged two complaints and am still waiting on their responses.
I've made phone calls where I was promised 7 days ago that the supervisor or who will me, and I am still waiting
I've logged two complaints and am still waiting on their responses.
I've made phone calls where I was promised 7 days ago that the supervisor or who will me, and I am still waiting
WM
Wayne M's updateReviewer Update
07 Nov 2024, 08:58Good day,
I am extremely frustrated with the repeated need to follow up on my claim.
Yesterday, 6 November 2024, I was assured that either you, Dipuo Fakude, or someone from your team would contact me by the end of the day. Yet here we are, and I have not received any communication.
This level of service is unacceptable.
Please address this matter urgently.
WM
Wayne M's update07 Nov 2024, 08:58
Reviewer Update
Good day,
I am extremely frustrated with the repeated need to follow up on my claim.
Yesterday, 6 November 2024, I was assured that either you, Dipuo Fakude, or someone from your team would contact me by the end of the day. Yet here we are, and I have not received any communication.
This level of service is unacceptable.
Please address this matter urgently.