PM
Palesa M
1 reviews | Active since Apr 2023
07 Apr 2023, 21:36
Poor service
I called 3 months ago to ask for help regarding my pension fund withdrawal, and they said they wil check for and get back to me within 2-3 working days.Since that time no one called me and I haven't received my pension fund from clicks company..
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
11 Apr 2023, 08:30Dear Palesa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Apr 2023, 08:30
Official
Dear Palesa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations