TM
Thembelihle M
1 reviews | Active since Apr 2023
23 Aug 2023, 21:57
Poor service
The service I have received was terrible . I'm disappointed with the people who " manage our money". Since November 2022, I have been asking about my father's disability pension until now August 2023 and I have not received an answer, rather they are ignoring me. What kind of service are we receiving? 10 months to do an investigation on one person? 10 months to come with feedback on one person, really pathetic service and very disappointed because I have been so patient to now not get a reply
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
24 Aug 2023, 09:27 Dear Thembelihle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Aug 2023, 09:27
Official
Dear Thembelihle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations