Poor Service
My sister passed away lay year , i submitted all the relevant documents together with her will. When i call the call centre i am told send my query to *** when i send the email i get an sms to contact the call centre . No update as yet , part of the money was to take care/ support my mom who is 80years and was solely dependant on the deceased for financially support. Now she is in limbo . Surely in six months a lot can be achieved
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Alexander Forbes Financial Services's replyOfficial
26 Jan 2022, 13:25Dear Pat P Thank you for taking the time to advise us of the service that you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
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Alexander Forbes Financial Services's reply26 Jan 2022, 13:25
Official
Dear Pat P Thank you for taking the time to advise us of the service that you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Client Services
AAAA-2297
AAAA-2297