IF
Irnandes F
1 reviews | Active since Feb 2019
03 Sept 2024, 21:52
Poor Service
I am writing to express my frustration with the service from Alexander Forbes SA.
I have been requesting my tax certificate 2024x and have not received any feedback. As the new port system, they do not have any tax certificate as I need to do my Sars. After emailing and emailing, they send me the old tax certificate. Is there any other email address that I can use to request my documents?????
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Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 09:10Dear Irnandes,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 09:10
Official
Dear Irnandes,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations