IJ
Innocentia J

1 reviews | Active since Apr 2019

11 Dec 2024, 08:45

Poor service

The worst experience I’ve ever had with a reputable company in my entire life! My former employer submitted my claim on the 13th of October and there’s still no movement whatsoever initially I had claimed 2 pot in September and it took forever, only paid in November…………..I’ve called, sent emailed and to date NOTHING has been done. Finalise my claim now.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Dec 2024, 13:00
Official
Dear Innocentia,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards