Poor Service

I'm extremely disappointed with the service I received. I was promised a turnaround time of 4 to 6 weeks for my claim to reflect on my account , but going for a 8th week and I still haven't received it. When I called in I'm being told a different story that it takes 4 to 6 weeks to move to another step. No transperancy whatsoever.

The lack of communication from the team has been frustrating, and I've had to chase them multiple times for updates. When I finally got a response, I was told that there were "unforeseen delays" and that my order would be prioritized.

Unfortunately, the delay has caused me significant inconvenience, and I'm extremely dissatisfied with the level of service I've received. I hope that the company will take steps to improve their turnaround times and communication.