SR
Synthia R
1 reviews | Active since Sept 2024
04 Jun 2025, 13:17
Poor service
I have been for a week now trying to get assistance via the phone or email and each time a machine auto response. All the options provided on the automated system does not help to resolve my problem. It's so frustrating especially dealing with such a huge and supposed to be trusted financial company
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Alexander Forbes Financial Services's replyOfficial
04 Jun 2025, 15:14Dear Synthia,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jun 2025, 15:14
Official
Dear Synthia,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations