JK
Judy K
1 reviews | Active since Mar 2023
15 Mar 2023, 10:29
Poor Service
Hi, I'm getting no joy from Alex Forbes service. I submitted a withdrawal claim with all the necessary documents, in mid December 2022, I've had no communication from them, I've sent countless emails doing follow ups, still nothing. We now in March 2023, still haven't heard anything from them!!! To what lengths does one have to go to, to get feedback and this matter resolved!!!!
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Alexander Forbes Financial Services's replyOfficial
15 Mar 2023, 10:57Dear Judy At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply15 Mar 2023, 10:57
Official
Dear Judy At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations