Poor service

Im not pleased with af forbes was dismissed 14th of August I signed my forms on the 26th of august and they were submitted i tried several times to get hold of af forbes and they kept on telling me my forms have not been submitted to then after 2months of me complaining they eventually submitted my claim now its been two weeks they claim is standing on one position which is processing and they have no formal way of communication with customers I'm not impressed at all