Poor service

I have made calls since the 13th of September 2021,doing the follow up on my provident fund claim.I was told to send the documents that were missing. I did that and confirm if they were received and the answer was yes.I waited as I was told that everything is been sent to the Admin department to process and they will take 3 to 5 days.I waited and decided to give them a call today the 21 September 2021 at 09:55 I was on hold for about 10 minutes and I spoke to Mpho who told me that he was trying to get hold of admin and admin person was on training that will take 2 hours so he will contact me and give me feedback.I waited he never called me back.I called again at 14:26 and spoke to Neo whom also put me on hold for about 15 minutes and Neo dropped the call without getting back to me.I am very dissappointed with this kind of service and I need this feedback as soon as possible