Poor service

I don't if it's because our monies are not millions hence we not getting service from AF, I have sent numerous requests for a call back because your call centre lines rings for the whole ****en day and you are transfered from pillar to post same your contact me back option that you will request to be called a thousand times with no success. The only time someone responded to my request was when I forgot to include my membership number and they were quick to respond because they can't help you without the membership number but once you respond with the requested information they suddenly disappear into the face of earth.

Firstly I cannot view my balance since July, a claim to withdraw was submitted by my previous employer but till this day haven't received an email acknowledging my application, when you call no one has answers but funny thing is you have a claim number, the process is advised to take 4 to 12 weeks but looking at how things are handled it will take more than that and if there's one thing I hate is waiting for money that i have been contributing without fail, it might be nothing to you but to me it will come in handy. If I don't get a call back from anyone in the next 24 hours explaining whats going on with my account, I will walk in your offices as an irate client because your after sales service is pathetic. I can make noise and don't worry i don't get tired or give up, the only thing that will silence me is getting proper feedback and my money.