Poor service

I have always though much of Alexander Forbes but the service we`re getting with the latest enquiry has been nothing but ridiculous and pathetically slow. We have started on this process a month ago and is still nowhere.I have just phone in and the consultant dropped the phone in my ear.Last week we were informed that the process might still take another 6 weeks!***** and above the month that has passed. Really?

I would appreciate someone to please contact me and resolve this issue.