Poor Service

I have been trying to get hold of a tax consultant to issue my IRP5 for tax purposes. I call the call centre I am put on hold for 30 minutes, I then go on the website for them to contact me and to date not one person has called me back. I totally frustrated with the way the customer care works. I still have my pension fund that is with the institution that I would rather move to another financial that care about the needs of its customers

Shame on you for having the poor service