EF
Eldine F
1 reviews | Active since Mar 2014
20 Feb 2019, 12:26
Poor service
Not happy with service from Alexander forbes
My claim was submitted on the 10th of January and still today they cannot give me a status update. I phone almost daily and i submitted an online complaint still no feedback. Everytime i phone they tell me they waiting for feedback from the administrators. I am very frustrated
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
21 Feb 2019, 06:57Dear efraser
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply21 Feb 2019, 06:57
Official
Dear efraser
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN