POOR SERVICE

We expect the company to ease the financial burden after a loved one has passsed on, however this company takes people from pilar to post. We understand that there are processed to be followed, but it raises an eyebrow if the staff itself cannot explain the process. My sister "is" to receive a trust fund to school her children, no the child has been stopped from going to school because funds are not paid. No one in the entire company is willing to take ownership and ensure that the child goes to school. As for the consultant by the name of Cynthia, her service is poor. She speaks of things that are not even in black and white. For the child's can we get tgis sorted. My sister's number is ********** 534