Poor service

I'm in the process of changing medical-aid. Contacted Alexander Forbes(Busi Motaung) senior consultant.Completed the relevant forms a week ago,received my membership number from Bonitas today.Still waiting on the official quote from Bonitas so that it can be forwarded to my HR division for deductions from my salary.These people send me a welcoming mail without the quote,how am i suppose to compare the different options.Tried on numerous occassions to contact Busi Motaung,no luck whatsoever,no correspondence/no landline contact ,nothing at all.