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lynette S

1 reviews | Active since Sept 2017

30 May 2018, 16:00

Poor service

I have been a member with them for 10 years they received payment from me on a monthly basis and now that I resigned and I need to claim there is alot of stories and they dont come to the point as to why the funds have not yet been paid out.Everytime i call there is a new problem or they put me on hold for 6-7 min till my airtime runs out and then they dont even have the odasity to return my call.This is what u call poor service!!!!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 May 2018, 16:10
Official

Dear Lynette89

Thank you for taking the time to advise us of the difficulties that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo