Poor service

I left my employment, and asked to be paid out my retirement savings which Alexander Forbes is dealing with, I received an sms from Alexander forbes saying that my tax directive application was declined and that I should contact Sars, firstly it is not my responsibility to contact sars but it is Alexander Forbes’s responsibility, as Sars told me that the person who app**** for my tax directive mixed up the figures as my contributions cannot be more than my lump sum, they need to fix this and submit to Sars again, had they done their job properly there wouldn't be this delay now and if they took responsibility to contact sars instead of pushing the buck onto me for what they should be enquiring than this wouldn't be delayed, they also don't want me contacting them directly they want my previous employer to contact them regarding MY RETIREMENT SAVINGS which is making the process take even longer, quick to take money every month but will act like they never done matric when it comes to submitting simple things to Sars, imagine mixing up my figures and then still having a nerve to tell me to contact Sars to ask why Sars decline my tax directive, yet they dont want me contacting them directly but they can contact me directly to do their jobs for them, what a joke, I want this sorted out asap