1 reviews | Active since May 2022
Poor Service
Re: N G Gossip (#AF-***) RE: (M***5)
I would like to lodge a complaint about the poor service I have received from Alexander Forbes regarding this transfer to Liberty ***6.
6 June 2023, I spoke to Lebo who confirmed receipt of the directive on the 7 June and she would escalate to have the proof of payment and tax directive forwarded to me which will take 10 – 14 working days.
26 June 2023, I spoke top Colin who advised he could see the last response form the 6th and NOTHING had been done and he would send through to payments to release payment and provide that and the directive and to follow up in 48 hours.
I t is very frustrating and time wasting to continually follow up and nothing is being done on your side. Please can I have response and the proof of payment and tax directive be sent to me urgently.
Many thanks Brian Eckley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations