poor service

i called the contact centre of friday 03:16 from the number ***.to enquire since i have policy with the company, i'm an MTN employee.<br> after been on hold for more 14 m been transferred from one department to another.<br> i spoke to a lady in life department , she was so rude, i gave her my ID number she emmediatly said i'm in a wrong department. she was ussuming what i wanted.<br> poor service, i aske for her name she dropped the phone