Poor Service

I have been phoning them since the 27th of Aug to find out when my prov fund will be paying out. After phoning them this whole week they informed me monday morning the 31st that my bank details are invalid. I sent through my i.d. and bank statement at 10h48 on the 31st and have been phoning them everyday this week to find out why it has not been paid yet and i have spoken to Eric, Yule, Gugu(very rude) not help ful at all and today Faizel. I have emailed the team leader which is Luciano and explained my problem and asked him to phone me back. He could not get hold of me but have not even tried to email me back and give me answers to my questions. How long does it take to change a bank account number and verify it on your system guys???? 5 Days already and then you have the audacity to tell me to phone you back on Tuesday. Come on really ???? Where is the service???? I have other products with yourselves and is rethinking all my business with you.