PG
Prenesan G
1 reviews | Active since Aug 2018
08 Mar 2024, 10:47
Poor Service
I have sent in emails requesting assistance on my claim and I get automated responses, on the WhatsApp chatbot it does help me as I require human interaction. Can i please be contacted urgently
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
08 Mar 2024, 10:51Dear Prenesan , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply08 Mar 2024, 10:51
Official
Dear Prenesan , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
PG
Prenesan G's updateReviewer Update
08 Mar 2024, 10:55I recived a call now i answered and the call was dropped on me ,please call me urgently
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Prenesan G's update08 Mar 2024, 10:55
Reviewer Update
I recived a call now i answered and the call was dropped on me ,please call me urgently
Alexander Forbes Financial Services's replyOfficial
08 Mar 2024, 11:16Dear Prenesan
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply08 Mar 2024, 11:16
Official
Dear Prenesan
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations