KW
Kim W
1 reviews | Active since Feb 2021
16 Mar 2023, 11:00
Poor service
I submitted early march, when checkinh my online status it shows 0000 balance, i emailed numerous times no response, i am following up if all my things r in order, i heared some bad reviews from my ex colleagues who waited then followed up nd you guys delayed at sars.. My id ***, email ***.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
16 Mar 2023, 11:20Dear Kim At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply16 Mar 2023, 11:20
Official
Dear Kim At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
KW
Kim W's updateReviewer Update
16 Mar 2023, 13:06Thank you, i received excellent service from Chastry Moorkey, she was professional, showed empathy and understood my concerns, you diff need to train up your help desk, they are not helpful at all, well done Chastry Moorkey, looking forward to hearing from you soon.
KW
Kim W's update16 Mar 2023, 13:06
Reviewer Update
Thank you, i received excellent service from Chastry Moorkey, she was professional, showed empathy and understood my concerns, you diff need to train up your help desk, they are not helpful at all, well done Chastry Moorkey, looking forward to hearing from you soon.
Alexander Forbes Financial Services's replyOfficial
16 Mar 2023, 13:19Dear Kim
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Mar 2023, 13:19
Official
Dear Kim
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations