Poor service

The fact that there was no communication from your company side angers me, I had to phone in and waste my money just to find out the claim has been only received on the 28th of November 2022,i have proof that it was submitted on the 16th of November. I was told by one of your consultants that the claim was received late, how is that possible?if I have the proof, then to top it all of my previous HR manager sent my marriage certificate for you guys to update my details on your side, it was never done. 3days ago the bank rejected it even though all my details was correct.

Now I have to wait 10 working days for you guys to sort it out, this is ****** unacceptable.

Please have someone get back to me ASAP.